Privacy Policy

Last updated: June 16, 2026

Melnick Software ("we," "us," or "our") provides AI phone receptionist services that answer calls, schedule appointments, and respond to common questions on behalf of our business customers. This Privacy Policy explains what information we collect, how we use it, and the choices you have. If you have questions, contact us at melnicksoftware@melnicksoftware.com.

Information we collect

Business customer information

When a business signs up, we collect account details such as business name, contact name, email address, phone number, business hours, services, and frequently asked questions used to configure the assistant.

Google account data

With the business's explicit authorization, we connect to their Google account through Google APIs to provide scheduling. Specifically, we access:

The business's email address (to identify the connected account).
Google Calendar availability (free/busy information) to find open appointment times.
Google Calendar events, to create appointments the assistant books on the business's behalf.

Caller information

When the assistant handles a call, it may collect information the caller provides — such as their name, phone number, email, and the details of the appointment they wish to book — in order to schedule the appointment and notify the business. Calls may be processed and, where applicable, recorded or transcribed to operate and improve the service.

How we use information

We use the information above solely to provide and operate the service: to configure and run each business's AI receptionist, look up calendar availability, create and manage appointments, notify the business of new bookings (by SMS and email), and provide customer support. We do not use this information for advertising.

Limited Use disclosure. Melnick Software's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements. We do not sell Google user data, do not use it for advertising, and do not use it to train generalized artificial intelligence or machine learning models.

How we share information

We do not sell personal information. We share information only with service providers who help us operate the service — for example telephony and voice-processing (such as our phone and voice-AI providers), email delivery, cloud hosting, and database providers — and only to the extent needed to deliver the service. These providers are bound by confidentiality and data-protection obligations. We may also disclose information if required by law.

Data retention

We retain business account information for as long as the account is active. Appointment and caller information is retained only as long as needed to provide the service and as required for the business's records. A business may request deletion of its data at any time by contacting us.

Security

We protect information using industry-standard measures, including encryption in transit, encryption of stored credentials, and access controls. No method of transmission or storage is completely secure, but we work to safeguard your information.

Your choices

A connected business can revoke our access to its Google account at any time through its Google Account permissions at myaccount.google.com/permissions, or by contacting us to disconnect and delete stored credentials.

Children's privacy

Our service is intended for businesses and is not directed to children under 13. We do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Material changes will be communicated to our business customers.

Contact us

Melnick Software
Email: melnicksoftware@melnicksoftware.com